Frequently Asked Questions

With Managed IT, Sequentur becomes your full IT department—monitoring systems 24/7, applying updates, protecting against cyber threats, and supporting users. Ad hoc services are pay-as-you-go with no ongoing oversight. Managed Services reduce risk and costs over time, while ad hoc support often leads to unpredictable expenses and longer outages.

Sequentur uses enterprise monitoring tools to watch your network, servers, endpoints, and backups around the clock. Alerts are reviewed by our team in real time, allowing us to fix performance issues, failed backups, or security concerns, often before users notice a problem. This proactive approach keeps your business running smoothly day and night.

Yes. Sequentur supports clients on-site and remotely across Tampa, Clearwater, Columbus, Washington D.C., Philadelphia, Atlanta, Nashville, and Asheville. Our engineers can be dispatched locally when hands-on assistance is required, while most issues are resolved quickly through secure remote support.

Sequentur follows a structured SLA with priority-based response times. Critical issues receive immediate attention, while standard requests are handled promptly during business hours. Our 24/7 monitoring ensures urgent problems are escalated to on-call engineers so your operations experience minimal disruption.

Absolutely. Sequentur technicians focus on clear, non-technical communication. We explain problems, options, and costs in everyday language so you can make confident decisions. Our goal is to be a trusted advisor and partner, not just a help desk, so you always understand what’s happening with your technology.

Sequentur’s standard business hours are 8:00 AM to 6:00 PM. During these hours our help desk, project, and account teams are fully available. For emergencies or clients with enhanced plans, we also provide after-hours and 24/7 support to ensure critical systems are always protected.

Yes. Sequentur technicians hold a wide range of industry certifications, including Microsoft, security, networking, and cloud credentials. Continuous training ensures our team stays current with evolving threats and technologies, so clients receive expert guidance and best-practice IT management.

We support businesses of all sizes and industries that rely on technology, professional services, healthcare, finance, manufacturing, nonprofits, and more. If your organization uses computers, servers, or cloud platforms to operate, Sequentur has the tools and expertise to keep your systems secure, compliant, and productive.

Yes. Sequentur offers 24/7 help desk and monitoring for organizations that need around-the-clock coverage. Critical alerts are handled by on-call engineers, ensuring issues like outages, security incidents, or failed backups are addressed immediately, even outside normal business hours.

Yes. Sequentur delivers layered cybersecurity using tools like CrowdStrike Falcon Overwatch, ThreatLocker, 24/7 Cloud Breach Monitoring & Response, and Dark Web monitoring. We combine advanced technology with security expertise to block ransomware, phishing, and insider threats while helping you meet compliance requirements.

Resolution time depends on the complexity and priority of the problem. Simple user issues are often fixed within minutes, while larger outages follow our SLA escalation process. Because Sequentur monitors systems proactively, many issues are resolved before they impact your team.

Our technicians are not only certified, they’re business-focused problem solvers. Sequentur hires engineers who communicate clearly, act with urgency, and understand how downtime affects your bottom line. You get a dedicated team that knows your environment, not a rotating call-center.

Sequentur protects data through automated backups, disaster recovery planning, and constant monitoring. We verify backups daily, store copies securely, and test restores so your information is always recoverable from ransomware, hardware failure, or human error.

Sequentur combines enterprise-grade tools with personal, local service. We align technology with your goals, reduce security risk, and deliver predictable IT costs. With certified engineers, proven processes, and on-site support across multiple cities, we become a true partner in your success.

Sequentur works with a broad range of industries, including real estate, non-profits, small to mid-size businesses, legal, healthcare, finance, manufacturing, distribution, contractors, constructors, municipalities, insurance, and professional services. Our experience with compliance frameworks, cloud platforms, and security best practices allows us to tailor solutions to the unique needs of each sector.

Yes. Beyond daily support, Sequentur offers IT consulting for cloud migration, Microsoft 365, network design, compliance, budgeting, and long-term technology planning. We help leadership make smart investments that improve productivity, security, and scalability.

Sequentur operates under a formal Service Level Agreement that defines response and resolution targets based on ticket priority. Critical incidents receive immediate escalation, while standard requests are handled within clearly defined timeframes. Our SLA ensures accountability, predictable service, and transparent communication for every client.